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Customer Satisfaction

CANCELLATION POLICY 

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  • Once a booking is confirmed, our 72 hour cancellation policy applies. 

  • A minimum of 72 hours is required to cancel or change your booking with us. The deposit will be automatically forfeited if you fail to show up for an appointment or cancel it (for any reason) within 72 hours. 

  • If the consultant must cancel, the full deposit will be refunded, or another appointment will be arranged, as agreed between the two parties. 

 

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LATE ARRIVAL 

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  • If you are running late for your appointment, please let us know where possible.  If you arrive late for your appointment, the consultant is under no obligation to extend the appointment time longer than originally scheduled. Especially if other clients are booked within the time. 

  • If the consultant is running late, every effort will be made to communicate this with the client, prior to their arrival, and the consultation end time will be extended to accommodate the full appointment time. 

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PRIVACY POLICY

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  • Data collected is processed in accordance with GDPR regulations. 

  • Personal data is used for the purpose of facilitating consultations, communicating with clients, and maintaining records of products sales.

  • Full Privacy Policy is available upon request.

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COMPLAINTS PROCEDURE

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We provide a customer satisfaction guarantee. Didn’t love our service?    

For issues, reach out to customerservices@annahermon.com within 48hrs of service completion.  Please allow 5 business days for processing a decision.  Any approved refunds (which may not be 100%) will be processed to your original payment method. 

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ACCESSIBILITY STATEMENT

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This statement was last updated on 29 August 2026. We at Anna Hermon COLOUR & STYLE CONSULTANCY are working to make our site www.annahermon.com, an accessible place to people with disabilities.

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​DECLARATION OF PARTIAL COMPLIANCE WITH THE  STANDARD DUE TO THIRD-PARTY CONTENT

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The accessibility of certain pages on the site depend on contents that do not belong to the organization, and instead belong to Colour Me Beautiful. The following pages are affected by this: www.homeannahermon.com.  We therefore declare partial compliance with the standard for this page.

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ACCESSIBILITY ARRANGEMENTS IN THE ORGANISATION

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Access onto the premises is via a spacious car park.​ The studio is situated on the first floor with approximately 20 steps leading up to it. There is a meeting room available on the ground floor which has wheelchair access. 

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At the time of booking, should you require wheelchair access, we will first ensure availability of the meeting room.

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REQUESTS, ISSUES AND SUGGESTIONS

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If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through:

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